Selling your company? 10 need to know considerations about M&A

The thought of selling your business which possibly you’ve built up over many years and have invested so much of your time, passion and soul is a daunting one, particularly if it is the only business you’re likely to sell in your lifetime or the sale is to fund your well-earned retirement. It is therefore crucial to prepare, take your time and garner the help of experts who buy and sell businesses for a living. Any costs involved will be recouped many times over through identifying the right buyer, achieving a better price and giving you the reassurance that you’ve got someone in your corner to help you make the right decisions. Selling your business is a stressful, anxious time that invariably takes longer than you think so making the process as smooth and hassle-free reaps benefits. After all, you can only sell your business, which might be your life’s work, once. 

 

The following article outlines a number of considerations surrounding due diligence, financial issues, intellectual property and legal issues and provides an insight into the M&A process. To be successful in navigating the M&A transaction, it’s invaluable to understand these issues and the dynamics that take place.

1. Mergers & Acquisitions valuation is negotiable

The offer price and valuation of a deal is always negotiable; like all other terms in M&A transactions. But, since privately owned shares aren’t publicly traded, the valuation and benchmark may not be immediately clear. It is dependent on a number of key factors to list a few:

 

  • Is the sale being done privately or is there a formal auction/bidding process?
  • Market comparables. Are your competitors selling for 1x revenues or 5x EBITDA? Is your business growing faster than the competitors?
  • Is your buyer a financial buyer (valuing your business on a multiple of EBITDA) or a strategic buyer (maybe willing to pay a higher price because of synergies/strategic fit)?
  • Can your historical financial trends of performance help predict future performance?
  • Are there exceptional costs in the historic results that won’t be repeated?
  • Are there “personal” costs of the current owner that won’t exist after a transaction?.
  • Your company’s projected financial growth for the future.
  • The assets and technologies that your business owns/licenses.
  • What sector your business operates in.
  • Are there multiple bidders or a single interested party?
  • Could your business play a part in a buyers  IPO strategy?
  • Does the buyer already operate in your sector and therefore benefit from synergies post-transaction?

 

The above list of considerations is far from comprehensive since there will be specific considerations unique to your business and your plans. It’s therefore important to engage with experts to help you navigate what is often called a minefield to ensure you maximise the value of your business and structure a transaction that meets your requirements.

2. M&A can take time to market, negotiate and close

From inception to consummation, M&A can be a painstakingly long process. 4 months to exceeding a year is not uncommon. Timelines are dictated by the length of time it takes to find a suitable buyer, the time to negotiate the Heads of Agreement (the principles of the transaction), and, most importantly, the sellers’ ability to provide the reams of information required during the due diligence process.  Negotiating the Sale and Purchase Agreement – the legally binding contract that seals the transaction can often take time too since it addresses both the legal protections for both parties but also enshrines the commercial terms. The latter falling on the seller and their M & A advisors to negotiate and the lawyers to draft.  

 

Specialist M&A and sell-side advisory firms can be revolutionary when devising a process and are able to shorten the time frame by:

 

  • Help the seller prepare their business for sale to position it in the best light and ensure all pertinent information is readily available.
  • They can use their networks and skills to identify potential suitors without divulging the seller until genuine interest has been validated and an NDA signed.
  • They can prepare the Information Memorandum that is provided to vetted potential suitors.
  • They can lead negotiations and guide the seller through what is often “new territory” for them.

 

Unstructured and unmanaged the sale process often drifts, with the result that the Seller becomes frustrated and fatigued by the length of time the process is taking and it rarely concludes with an optimal transaction for the Seller. Utilising experts, be they seasoned corporate lawyers or M&A specialists, is always money well spent.

3. Sellers need to understand the significant due diligence investigation the buyer will undertake

Due diligence, the verification of information presented by the Seller, is a fundamental element of every transaction since buyers rarely acquire businesses using 100% their own cash and therefore their funders (Banks, Private Equity houses, Venture Capitalists) need confidence that what they are supporting has been accurately and honestly presented. The due diligence process is all the more important for private companies since the selling company has not been subject to the scrutiny of public markets.

 

Sophisticated strategic and private equity buyers usually follow strict due diligence procedures that provide an extensive investigation of the selling company.

 

To deal with a due diligence process efficiently and effectively, selling companies should set up online data rooms concerning key material information such as contracts and corporate records. This helps provide confidentiality and clarity to the buyer.

 

The room should only be accessed to pre-approved individuals. Most online data rooms can show the seller who has accessed the room, how often, what they opened/looked at and also when they were last there.

 

This information can be very important as it is an indication of the level of interest each potential buyer has for acquiring the selling company whilst also telling the selling company what is most important for the buyer.

 

Selling companies must understand that this process is lengthy and requires a lot of devotion to complete. Here, experienced M&A advisors can provide companies with detailed lists and types of documents that potential buyers will be interested in. The key to success is to take time to prepare the data room information before launching the Sale process since it provides instant reassurance to the buyer that the Seller has control of their business and expedites the due diligence process.

4. Financial statements & projections will be vetted

Few, if any, transactions can ignore the financial performance of the Seller’s business since it is one of the fundamental ways to validate and quantify value and thus establish and agree on a price to be paid. The metrics used and the weighting placed on other facets of the business (market position, maturity, sector, IP etc) are important but current and potential financial performance usually trumps everything else in defining the price.

 

Financial reports must present an accurate and complete picture of the trading position of the business and consistently use the same accounting rules. Any material differences between the Management Accounts and the Statutory filed Accounts need to be explained, ideally before the potential buyer asks.

  

Buyers, through their due diligence process, will want to fully understand the financial performance of the business in some detail and granularity. The presentation of the information in the data room is therefore key to achieving full value for the business and keeping the due diligence process as efficient and therefore as short as possible.  Some key areas worthy of addressing include:

 

  • Provision of at least three years Statutory financial statements
  • Monthly management Accounts for at least two years
  • A breakdown of revenue by the key client (anonymised) to show dependence and concentration
  • Current Balance Sheets to show Net Debt / Cash position
  • At Least a 12-month forecast
  • A schedule of exceptional costs/revenues that should be adjusted from the results to “normalise” them.  
  • Details of the owners remuneration/costs will not be carried post the transaction.
  • A schedule of KPIs used to manage the business: Gross margin %; Net %, EBITDA%, Receivable Days; Inventory Days; Labour costs to turnover

 

Whilst these are a few areas for inquiry, many more areas exist  So acquiring financial advice from experienced advisory firms will always make this part of the process more efficient and stop you from falling into pitfalls.

5. Will multiple bidders help the seller?

Conventional wisdom dictates that competitive pressure from competing bidders will maximise the price achieved. That may well be the case but might not be right for the Seller to achieve the best outcome for them. Most private business Sellers want to keep their anonymity and the fact that they wish to sell their business as secret as they can for as long as they can. A formal overt auction process does not lend itself to that. A private, off-market, transaction may well be the better option. That does not mean to say that only one potential suitor is approached just that through the use of an M&A firm the Seller’s identity can be withheld until one or more potential suitors have provided an indicative offer and have signed a confidentiality agreement.

 

M&A firms are experts in leveraging your company using its competitive edge to potential buyers, you’ll be able to obtain a higher price & better deal terms if done correctly. By engaging to sell your business to one interested party, possibly on them approaching you, the selling company is instantly at a disadvantage.

6. M&A lawyers

It goes without saying that no acquisition transaction can be completed without significant input and drafting from each sides’ lawyers. Lawyers however comes in many shapes and guises so make sure that you commission one appropriate for the task in hand. They should be seasoned corporate transaction lawyers, ideally from a firm you already know, trust and have a relationship with and of course you should get them to provide a quote for the work. Remember most lawyers charge by the hour rather than provide fixed fee quotes.

 

Ideally, your lawyer should be familiar with the sector you work in, but that’s not fundamental, it is more important that the are experts in their field, not yours. You can provide the sector expertise if required.  What’s more important is that you or your M&A advisor are well placed to debate and negotiate the commercial aspects of the Sale and Purchase agreement rather than leave that to the lawyers.  Remember lawyers are there to draft, rarely to negotiate, and they love nothing more than having a technical debate with a counterpart. Ensure you control the process and remind them they are on your clock!

 

A good lawyer will fight your corner, give you sage advice and propose reasonable compromises when appropriate, a bad one will cost you the transaction. Your M&A advisor, if mandated, will ensure you have the right one and ensure the commercial aspects of the transaction reflect the terms outlined in the Heads of Terms.

7. Intellectual property issues

Not every business relies on Intellectual Property (IP) that it has created however it’s becoming an increasingly frequent element of acquisition transactions as more and more technology-related businesses are bought and sold. If your business does rely on IP then it may well be the key value driver of the business and therefore critical in establishing the price paid by the buyer. Things to consider include:

 

  • Do you have a robust register of all IP – not just Patents but also “know-how”, copyright, trademarks, branding. If you don’t compile it before going to Market.
  • Ensure that the IP is held in the name of the business, not the individuals who created it. Make sure your employment contracts are clear on that point.
  • Detail any past IP infringements, how they came about, how they were settled and what the status is. Are there any open cases?
  • Detail out which territories are covered by your IP registrations.
  • Ensure that your IP files are up to date, comprehensive and are ready to be reviewed by the buyers’ expert IP consultants. Poor or incomplete files will materially impact the transaction.

 

If IP is pivotal to the valuation of the business then make sure that your records are complete, your staff consistently record what they are creating and that the importance and therefore value is self-evident. It will be scrutinised in detail during the due diligence process and can either be your golden ticket or your undoing. For obvious reasons IP “rich” businesses command higher valuations even if revenues and profits have yet to be scaled so you need to clearly justify its potential.

8. Letter of intent/heads of agreement stage

One of the biggest challenges for somebody selling their business is negotiating the Letter of Intent, sometimes called the Heads of Terms or Term Sheet.

 

In most M&A deals, a buyer will negotiate and sign a non-binding letter of intent with the Seller to outline the key commercial elements of the transaction to be enshrined in the legally binding Sale and Purchase Agreement (SPA). If not drafted with skill this document lacks key details about some terms of the deal-making the subsequent negotiation of the SPA all the more difficult. These documents tend to be the starting point for exclusive negotiations and commencement of the due diligence and legal drafting of the transaction.

 

Whilst other stages of the deal are important, selling companies’ bargaining power comes prior to signing the letter of intent. Although these documents are non-binding, the terms outlined will dictate the shape of the transaction and define a favorable deal for the seller. Once the letter of intent is signed it can be argued that a degree of power switches into the hands of the buyer, especially if it includes a period of exclusivity to conclude the transaction.  

 

Engaging with M&A experts early in the transaction, and before the Letter of Intent has been signed will give the Seller the best opportunity to negotiate the most favorable terms.

9. Sale & purchase agreements

The SPA, once negotiated, is the formal, legally binding, agreement that details out all the agreed terms of the transaction. As noted above you obviously need a lawyer to draft it and protect your interests but most importantly you need the right sort of lawyer.

 

Reading a draft SPA for the first time can be daunting since it will regularly run to 60 – 80 pages and include phrases and clauses that you haven’t come across before. It’s your lawyers’ job to demystify the draft, explain the issues or positions taken by the buyer and provide you with guidance and advice on what is “normal”, reasonable, equitable and or fair and appropriate. It’s never a case of accepting everything that the buyer wants or rejecting everything that they want. Like most things’ success is achieved through compromise, however the trick is to know when to stand your ground and when to yield.

 

A key element of every transaction are the Reps, Warranties and Indemnities these are statements of fact that are included in the SPA to which the buyer is seeking confirmation of and are therefore relying on to complete the transaction. Failure to answer these statements honestly will have consequences, however it’s unlikely that you’ll be able to answer every single one in the positive. For those statements that you can’t confirm the Disclosure Letter is your opportunity to clarify the situation. Full disclosure is your best option to protect your downside risk and limit any clawback of the consideration paid for the business in the future.

 

Negotiating these terms is where your lawyer will earn their money and so it’s an area that should be reviewed and debated in detail.

10. Understanding negotiation dynamics

M&A transactions require skillful negotiation, patience, compromise and above all preparation and realistic expectations. For many selling their business will be a once in a lifetime event that rewards years of effort, sacrifice and risk-taking. It’s therefore important to give yourself the best chance of success by calling on the skills of an experienced M&A team who have dozens, if not hundreds, of similar transactions behind them.

 

Regardless of how big or small the business in question is there will be complexities and issues relating to the M&A negotiations that will be novel to the seller and require several compromises. Negotiation can be both strategic and tactical so it’s important to understand the motivations and drivers of each party in order to present the most effective arguments and win the day.  

 

Negotiation can at times be confrontational and may sit outside of the sellers’ comfort zone, particularly if they know they’ll have to work closely with the buyer post Completion. One very effective tactic is for the M&A advisor to present the difficult issues thus distancing the seller and protecting their relationship with the buyer. Having such an advisor at your side for the negotiations will always help you to navigate tricky deal issues.

 

The above only provides a flavour of the many issues that need to be addressed when seeking to sell your business. The key to a successful transaction is preparation, realistic expectations and utilising the skills of M&A experts who are sympathetic to the sellers wishes, are well placed to identify suitable potential buyers and are seasoned negotiators.

 

Morphose Capital Partners, have a team of expert M&A specialists who can handle every stage of even the most difficult of transactions to ensure the seller achieves the result which is right for them and their family.

Entrepreneurs’ Relief: How it works and how to maximise it

Entrepreneurs Relief: How it works and how to maximise it

If you’ve recently sold or are considering selling all or part of your business then Entrepreneurs’ Relief (ER) is an extremely important factor that you need to consider.

 

Entrepreneurs’ Relief, now officially known as Business Asset Disposal Relief, is a long-standing tax break designed to encourage entrepreneurial investment that many businesses have depended upon to optimise their tax planning when disposing of some or all of their assets. However recent Government changes to ER and the negative economic impact of COVID-19 and Brexit are casting doubt as to whether this scheme will continue unchanged for much longer. 

 

This article summarises the key elements you need to know about Entrepreneurs’ Relief including:

 

  •   What is Entrepreneurs’ Relief?
  •   How much can you claim from Entrepreneurs’ Relief?
  •   Are you eligible for Entrepreneurs’ Relief?
  •   What assets qualify for Entrepreneurs’ Relief?
  •   How to maximise Entrepreneurs’ Relief
  •   Deadlines for claiming Entrepreneurs’ Relief
  •   The future of Entrepreneurs’ Relief
  •   How to claim Entrepreneurs’ Relief
What is Entrepreneurs’ Relief?

 

In short, ER reduces the amount of Capital Gains Tax payable when you sell shares in all or part of your business. If you’re eligible, ER is a well-used and effective way to maximise your net financial gains.

 

It essentially allows you to apply a reduced rate of 10% Capital Gains Tax on the profits you make when you sell qualifying assets regardless of the rate of income tax that you pay.

How much can you claim from Entrepreneurs’ Relief?

Currently there’s no limit to how many times you can claim ER but each person can only claim up to a maximum of £1 million of relief during their lifetime. 

 

Prior to April 2020, the lifetime limit of ER was £10 million so the potential benefit has already been reduced significantly.

 

Are you eligible for Entrepreneurs’ Relief?

 

To be eligible for ER, you need to meet certain criteria in the ‘qualifying period’. The qualifying period means that the share disposal needs to have occurred within 2 years from the end of the relevant tax year.

 

Those applying for ER must meet all of the following conditions:

 

  1. The person selling the shares must own at least 5% of the ordinary share capital of the company. This must entitle that person to at least:
  • 5% of the voting shares.
  • 5% of the distributed profits.
  • 5% of the net assets on winding up.
  1. The person selling or disposing of the shares must be either an officer or registered employee of the company for at least 2 years leading up to this point. Make sure this can be evidenced.
  2. The company must have traded in the 2 years leading up to the share sale.

 

Importantly ER can also be claimed if a company has ceased trading and been dissolved providing that:

 

  • The three qualifying conditions above were met in the 2 years prior to the company ceasing to trade.  
  • Any assets in the business are taxed under capital distribution and not as income.
  • Distribution occurs within three years of when the company ceased trading.

 

However, in this scenario, it is important to be aware of HMRC’s Targeted Anti-Avoidance Rule (TAAR) which aims to prevent business closures from being used as a way of avoiding tax.

 

As you can see, the ER rules are complex so it is important that you, or your tax advisor, check the HMRC qualification criteria to validate your eligibility.

 

What assets qualify for Entrepreneurs’ Relief?

 

ER applies to all material disposable business assets including shares and securities. Although, it doesn’t apply to the sale of investment or non-business assets like personal assets.

 

If your shares were granted through an Enterprise Management Incentive (EMI), they must also comply with extra qualifying conditions to enable you to claim ER. EMI options only apply to smaller companies with assets of up to £30 million. If you’re selling EMI shares you might be liable to pay Capital Gain Tax in which case you may also qualify for ER. To be eligible, you must have:

 

  • Purchased your shares after 5th April 2013
  • Been offered the option to buy them at least 2 years before selling them.

 

Providing the 3 standard ER qualifying criteria are also met you may claim ER, although for EMI assets the requirement to hold 5% of the voting shares does not apply.

 

How to maximise Entrepreneurs’ Relief and get the biggest benefit

 

Early tax planning is always worthwhile so reviewing your personal circumstances well before you have any intention of selling all or part of your business can save you considerable tax costs in the longer term. 

 

Where possible plan the ownership structure from the outset so that you are best positioned for a potential disposal.

 

Once the company is established be careful to consider how new share issues or changes to the rights of shares might affect your eligibility for ER. If your ownership is diluted below the 5% limit, or your voting rights drop below the same figure, then you may no longer be eligible for ER.

 

Remember also that the lifetime ER limit (£1 million) is applicable per individual. If you’re likely to exceed the limit of your ER allowance, it might be worth considering transferring assets to your spouse, which is free of CGT, to utilise their lifetime limit,  providing that they also meet the qualifying conditions. 

 

If your spouse is already a shareholder in the business there may be an opportunity to exploit the fact that, once you have met the qualifying criteria, ER can be applied to any additional shares that you acquire even if you have not held them for the full 2 year qualifying period. So, for example, if your spouse is a shareholder but does not qualify for ER, transferring their assets to you would enable you to claim additional ER.

 

Deadlines for claiming Entrepreneurs’ Relief

 

To benefit from this lucrative incentive, you need to claim ER by the first anniversary of the 31st January following the tax year of the disposal shares:

 

  • Disposal in 2018/19 tax year – deadline to claim is 31st January 2021
  •  Disposal in 2019/20 tax year – deadline to claim is 31st January 2022
  • Disposal in 2020/21 tax year – deadline to claim is 31st January 2023

 

The Future of Entrepreneurs’ Relief

 

Since the general election in 2019, ER has been in the crosshairs for both the leading political parties. The Labour Party Manifesto for the last election threatened to abolish ER altogether. Perhaps more worryingly is how the current Conservative Government may change its stance on this highly political tax relief. In March 2020 Rishi Sunak, the new Chancellor, radically reformed the scheme, reducing the maximum lifetime value of the relief from £10 Million to £1 Million. The reason for retaining the relief at this level was because many small business entrepreneurs had long planned to use the relief as a means to fund their retirement.

 

However, concern remains that the Government may still decide to scrap the relief completely or further constrain the eligibility criteria because of the worsening economic climate. Since the last budget, the UK has had to face the massive economic shock of the COVID-19 pandemic which has caused Government borrowing to grow to previously unheard of levels. An already difficult financial situation may get even worse if there is a ‘No Deal’ Brexit at the end of the year. As a result, the Government is having to consider all options to improve the public finances and even well-established tax policies are coming under scrutiny. For example, the Government recently scrapped the long-standing VAT relief for foreign visitors which is expected to have a significant detrimental impact on the UK retail sector, even though the gain to the Treasury is expected to be relatively small.

 

In the current economic climate, there can be no guarantees that Entrepreneurs’ Relief will survive the next budget untouched.

How to claim Entrepreneurs’ Relief

 

You can make a claim on your annual Self Assessment Tax Return in the supplementary ‘Capital Gains Summary’ section, however we strongly advise seeking expert tax advice whenever considering any significant financial event such as claiming ER. Morphose Captial Partners can introduce you to a suitable expert if required. 

 

If you are considering selling your business and would like to discuss the implications of ER on your exit management strategy please contact Morphose Capital Partners

 

Morphose advises Incentive FM on key acquisition

International advisory and brokerage service Morphose has provided expert consultancy advice to FM service provider Incentive FM Group on its acquisition of ARL Support Services, a specialist window cleaning company. The acquisition will strengthen the group’s cleaning services offer.

 

ARL Support Services has national contracts with major restaurant groups including Pizza Express and Zizzi as well as retail chains such as Matalan.

 

Morphose researched the market for key target organisations and presented a number of options to Incentive FM Group, and then supported the business through the acquisition. This is the third acquisition where Morphose has supported Incentive and follows the purchase of two M&E companies – Ace Engineering in Derby and Comserve in Kings Langley – over the past 12 months.

 

Nick Atherton Morphose MD said:

“We’re delighted to have supported Incentive FM Group in another key acquisition, Through ARL’s 30-strong mobile workforce, Incentive FM Group can now provide customers with a complete range of window cleaning services, from low to high level. It perfectly complements the specialist cleaning service offered by Incentive QAS.”

Savings of over £200k per annum

As a result of service quality audits we had carried out for our client, we were asked to benchmark their energy costs and give an initial appraisal of their options.

Our initial appraisal revealed that, from analysing their energy profiles, many of their buildings were not optimised, but critically that their energy-buying contract would automatically renew in four months if they did not take immediate action.

We carried out a more detailed review of their expenditure and obtained approval from their current provider to release meter data to us and our specialist team.

From this and the details we already had on their properties (plant/equipment/operational profile), our operational team worked closely with the energy specialist to identify areas to reduce energy consumption and create a new profile of energy usage.

This allowed us to model a revised buying profile and choose a different mix of long-term vs spot-price buying, so that the overall unit cost was minimised.

We then renegotiated the energy procurement contract and awarded this directly rather than via a broker, and at the same time put in place an independent monitoring and reporting service (which was more than paid for by the savings realised on reduced energy procurement costs alone).

With this in place we then optimised the buildings, with all of the investment being paid back within the first year of operation as many of the issues related to poor management and control of key plant infrastructure.

As a result, our client reduced their energy costs by over 25%, saving some £200,000 per annum.

Click here to download a PDF of the case study

Interest from a number of wealth funds and investors

This case study highlights where our entrepreneurial flair, commercial experience and business insight combine to deliver a unique solution.

Having carried out a number of research projects in healthcare, we met with a number of investors in the industry to review developments and changes taking place across the wider health industry.

A particular issue was the lack of good quality infrastructure to meet the changing needs of an ageing population and we researched this area in depth, and established the existence of a gap between property developers, healthcare providers, local authorities and communities.

We then worked with key individuals from the NHS, local authorities, healthcare practitioners and academia to develop a new concept to address the needs of these groups against the gap in housing and social space for an ageing population.

Over the course of many months we undertook feasibility studies, assessed projects in depth and built a model of the UK to map out the key requirements of each group against available space and need for inward investment.

A holding business was formed and an initial brand created with supporting themes and market proposition to support the concept.

Together with supporting business plans and key individuals identified to operate the business, there is significant interest in funding the business from both UK and overseas investors.

Click here to download a PDF of the case study

A strategic plan with options for the business

Our client is a recognised leader in UK care, providing the NHS and private healthcare groups with specialist reports and guidance on potential options for clinical interventions for patients.

They had grown to a position where as a market leader they felt their position was reaching stagnation, and with new technology emerging they needed to consider diversifying into other areas. However, they did not want to dilute their core offering or move into ‘high risk’ sectors.

We worked with their management to quickly identify their key skills, capabilities and position within the areas in which they operated and what benefits they delivered to the NHS, private healthcare providers and patients.

Our work showed that the business had many inherent skills that were not being capitalised on and could be used to move into what had originally been perceived as ‘high risk’ areas, but with some minor adjustment could substantially reduce the risk of change.

From this we carried out market and competitor research on the key areas where the business could expand, which enabled us to agree a joint prioritisation of market sectors to explore in depth.

We then agreed a set of internal programmes for the business, supported by a set of business cases focused on how the organisation needed to change operationally and the impact this would have on other programmes.

This allowed the management to agree internal budgets and report on the new plans to their shareholders.

Click here to download a PDF of the case study

A plan for the management team to succeed

This award-winning company provides critical infrastructure to the UK Ministry of Defence and US Department of Defense as well as a number of aid organisations globally.

It is a very specialist business, with a number of bespoke facilities from which it manufactures its product, designs new equipment and recycles/stores product for future reconfiguration or deployment.

The business, however, is part of a diversified group and this limits its ability to obtain funding or time from senior executives within the parent group. Whilst this freedom can be beneficial, it does limit the potential for the business and can cause frustration amongst the senior management.

We were called in at a critical time for the parent group, which meant that our client had been asked to carry out a full review of their business and propose a revised structure as well as new 3–5 year business plan. At this point they were at risk of either ‘over-promising’ or putting forward an ‘underwhelming’ future plan.

Our work consisted of a number of quick ‘heads up’ reviews on their business and what skills they had, which then led to research on their market and complementary sectors and enabled us to set out a ‘base case’ plan and identify growth opportunities into adjacent industries.

As part of this we also produced a summary outline of how the business should streamline its operations, so that it could undertake the necessary investment in people and systems without impacting their bottom line.

The team are now a key part of a new group within the same parent organisation, and with considerably more exposure to and time from the senior leadership of the holding company, they are focused on delivering a three-year plan with the resources and support now available.

Click here to download a PDF of the case study

Clear direction for business and reduced expenditure

We were appointed as a result of our client, the CEO of this start-up company, having been recommended to speak to us and through having several informal meetings.

We offered the CEO initial advice and guidance on the basis of a future appointment, should he secure funding and agree a business plan with his seed funders.

Our initial support enabled our client to reconsider his initial sales plan and his proposed structure for the business, which would have a seen a ‘grab for growth’ against a high cost base and a low level of focus on the differentiators his business had to offer against established competitors.

He set about updating his business plan, which he reviewed with us. The updated plan was then submitted to his seed funders, who accepted it, and was also used to raise further funding from the bank.

This enabled us to undertake a more thorough set of workshops and reviews with our client and his wider team. The confidence and understanding of the business we gained from this allowed us to then ‘soft test’ the wider market for potential investors (who could take a more hands-on management role), partners and contract opportunities.

The business has attracted the required funding and now has a wider management team with a stronger commercial background, which complements the military experience of the forming team. This combination offers a compelling proposition in the market and key contracts have been secured as a result, with a strong pipeline of future tenders identified and being progressed.

With progress made against an agreed plan, further investors are interested in the business and the management team are now in a strong position to negotiate favourable terms to take their company to the next stage in its development.

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A partnering agreement to target growth in austere environments

Our client is a successful group that enables governments in fragile states to put in place internationally recognised good practice and establish robust systems to enable reconstruction. Their clients also include international aid organisations.

Solving international issues often requires different groups to come together and in this instance we identified the benefits of two groups collaborating; we facilitated meetings and workshops so that the groups could explore options and agree actions.

Our role helped identify key issues, ensure smooth programme management of the process and enabled each party to quickly identify common ground.

Working with two very different organisations (one European, the other American), we helped deliver a number of workshops where we acted as Programme Manager, with our success primarily dependent upon the groups concluding an agreement to partner.

This allowed us to take an independent brokerage position between the groups, as we did not have an agenda that was biased towards one particular organisation; in this context we were mainly success-driven.

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A UK-wide contract extending the capability of our client

Our client was a regional cleaning services provider who had taken on a number of ‘back office’ support roles for a few clients who had asked them.

As part of a visit to a site they worked on, they found themselves being asked to tender for an Integrated Facilities Management (IFM) contract, which although they knew they could deliver, they did not have the experience of bidding for.

They approached us to be part of their team and to work alongside their CEO to put in place the overall service delivery solution.

We reviewed the tender documents and attended site visits so we could understand the requirements of the client and their needs at each site, and to appreciate the real value drivers that would make a positive impact.

From receipt of tender we agreed a programme of activity with our client, enabling our client to focus on the key areas where they excelled, with our own focus being on non-core areas that our client had not previously priced or set out in a tender submission.

We produced a pricing model that allowed us to review all key elements of the bid and review value for money in each, as well as assess how each package aligned with the solution we had agreed and set out.

Following submission of tender, we supported our client in producing the presentation, which we attended as their specialist to answer technical questions and clarify any points raised during the question and answer session.

As a result, our client has secured a long-term IFM service supply contract with a blue chip client.

Click here to download a PDF of the case study